Last reviewed: 3 August 2026. This privacy policy is reviewed annually to ensure it remains in accordance with any changes that may occur.
This Privacy Policy is to provide information to you on how your personal information (which includes your sensitive information, including your health information) is collected and used within MedSurg Weight Loss Pty Ltd ACN 671 945 654, trading as ObesityMed (our practice), and the circumstances in which we may share it with third parties.
When you register to receive or seek educational and professional development services (the services) from our practice, you provide consent for us (including our employees, agents, contractors and other representatives) to access and use your personal information so that the practice is able to deliver the services and conduct evaluations, ongoing development and research and marketing and funding application purposes to improve the quality of the services. Only persons who need to see your personal information will have access to it. If we need to use your information for any other purposes, we will seek additional consent from you to do so.
Our practice will need to collect your personal information to facilitate the provision of services to you. Our main purpose for collecting, using, holding and sharing your personal information is to facilitate the delivery of services to you. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
During the course of receiving the services, you may provide to us de-identified information (which but for its de-identification would be personal or sensitive information) pertaining to patients with whom you have a treating relationship. You must only provide this information in a de-identified format and only to the extent necessary for the delivery of the services.
If our practice receives unsolicited personal or sensitive information or where a patient can be identified from the information provided, we will de-identify and destroy the information where this is permitted by law. If the information is solicited, it will be dealt with under our patient-facing privacy policy linked here: https://medsurgweightloss.com.au/privacy-policy/.
If the law does not permit our practice to destroy the information, we will contact you to arrange the return of the information and in the interim will deal with the information in accordance with privacy law.
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. It will generally be impracticable for us to do so where participation in the services requires identification and verification of qualifications and identity.
Our practice may collect your personal information in several different ways:
The practice may utilise artificial intelligence (AI) in the practice to facilitate the provision of services to you.
To the fullest extent possible at law, we will not be liable under any circumstances for any damages of any kind recognised by law due to the use of AI, and our liability is limited to the extent of our negligence, misconduct or direct contribution to the loss or damage. We will participate in updating you of any communications received from a provider of AI resources in relation to personal and sensitive information held by them. Any complaints should be sent directly to the AI resource provider and we will assist to convey any complaints or concerns if requested by you.
We collect, use and disclose your personal information to facilitate the provision of medical services to patients of the independent practitioners consulting from our practice.
We may also share your personal information and de-identified information you provide to us:
Only people who need to access your information will be able to do so. Other than in the course of facilitating the provision of medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms.
Our practice stores information as electronic records (including via cloud-based services) and archived paper records.
Our practice stores all personal information securely via the use of passwords, encrypted back-ups, confidentiality agreements for staff and secure cabinets.
We take steps to destroy or de-identify information that we no longer require.
Our server security policy is designed to protect the servers from unauthorised access, data breaches, and other security threats. Our practice uses the following security measures to ensure the personal information which it holds is secured:
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. You can lodge this request either via email (admin@medsurgweightloss.com.au) or telephone. Our practice will acknowledge your request within three (3) business days. We can post the requested information to your postal address, or we can email the information to you if you request it. If we are required to process a request for your records, we may charge for our reasonable costs incurred in complying with your request.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to admin@medsurgweightloss.com.au. There is no fee charged for making corrections to your personal information.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns (including any breach of the APPs or any registered binding APP code) you may have in writing.
Complaints should be addressed to:
We will respond with acknowledgement of your complaint within three (3) business days and provide a response within thirty (30) business days.
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information, visit www.oaic.gov.au or call the OAIC on 1300 363 992.
If you "like" or comment on our social media pages, we will have your social media name.
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Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked from our website.
This privacy policy will be reviewed annually to ensure it is in accordance with any changes that may occur.
Last reviewed: 3 August 2026.